1. What is the Agribhai Platform?
Agribhai is a digital platform operated by Agribhai Pvt. Ltd., a company incorporated under Indian laws with its registered office at Maharashtra, Mumbai, India (referred to as the "Company"). The Agribhai platform comprises mobile applications and a website (https://www.agribhai.com) that facilitate transactions between users (referred to as "Users") in the agricultural marketplace across India. The platform allows Users to seamlessly record and manage trades, as well as handle payments and collections through multiple payment options (the "Services").
2. What is this Privacy Policy?
This Privacy Policy (the "Policy") explains how Agribhai collects, uses, shares, and protects information provided by Users. By accepting this Policy during sign-up or through continued use of the platform, Users agree to the terms described herein, in conjunction with the Agribhai Platform Terms of Service. Users who disagree with the Policy are advised not to use the Services.
3. Purpose of the Privacy Policy
This Policy is created to comply with:
- Section 43A of the Information Technology Act, 2000;
- Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
- Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021;
- Relevant guidelines from the Reserve Bank of India.
The Policy outlines the type of information collected from Users, the purpose of collecting this information, methods of usage, and entities or individuals who may access it.
4. What is Sensitive Personal Data or Information?
Sensitive personal data or information includes but is not limited to:
- Passwords
- Financial details (bank accounts, credit/debit card information)
- Health information
- Sexual orientation
- Medical history
- Biometric data
- Information obtained under lawful contracts or other lawful means
Personal information such as addresses, email addresses, phone numbers, identity proofs, and photographs that can identify Users directly or indirectly is also collected (collectively referred to as "User Information"). Information in the public domain or accessible under the Right to Information Act, 2005, or other laws will not be considered sensitive or personally identifiable information.
5. Collection of User Information
Agribhai collects User Information necessary for providing the Services. This includes:
a. Sensitive Personal Information:
- Financial Information for billing and payments through third-party payment gateways.
- Credit bureau data, income data, bank statements, and other financial information for support services like credit bureau data sharing and KYC verification with User consent.
b. Personally Identifiable Information:
- Account details, mobile numbers, business names, PAN numbers, dates of birth, full names, addresses, masked Aadhar numbers, etc.
c. Automatically Generated Information:
- Information such as IP addresses, browser types, URLs visited before and after using the platform, email patterns, and internet service provider details.
d. Location Data:
- With User consent, the platform may collect and store location data via GPS coordinates.
e. Communication Records:
- Records of telephone calls, emails, SMS, and other communications for administration, research, and User support.
6. Usage of User Information
Agribhai uses User Information for:
- Identifying Users and understanding their needs.
- Personalizing User experiences and improving Services.
- Setting up and managing product offers.
- Responding to customer service requests.
- Administering promotions and surveys.
- Processing transactions through third-party gateways.
- Meeting legal and regulatory requirements.
- Preventing fraud and protecting the platform.
- Enforcing terms and policies.
7. Access to User Information
a. Employees and Affiliates:
- Only authorized personnel have access to User Information for business purposes.
b. Government Institutions:
- Information may be disclosed to governmental bodies as required by law.
c. Other Parties:
- Information may be shared with third-party service providers for delivering Services, detecting fraud, processing transactions, and other purposes mentioned in this Policy.
d. Mergers and Acquisitions:
- In the event of a merger or acquisition, User Information may be transferred to the new entity.
e. Third-Party Sites:
- Agribhai is not responsible for the privacy practices of third-party websites linked from the platform.
8. Protection of User Information
Agribhai implements security measures like firewalls and encryption to protect User Information. Despite these efforts, absolute security cannot be guaranteed due to potential breaches beyond the Company's control.
9. Retention of User Information
User Information is retained as long as necessary for the purposes for which it was collected or as required by law. Once the purpose is fulfilled, the information is deleted or anonymized.
10. Withdrawal of Consent
Users can withdraw consent for data collection, use, and disclosure by contacting Agribhai at [info@quantoagro.com]. Withdrawal may affect the User's ability to use the platform and Services.
11. User Rights
Users can access, review, and request corrections to their User Information. Requests can be made by contacting Agribhai at [info@quantoagro.com].
12. Cookies
Agribhai uses cookies to track usage patterns and improve the platform. Users can manage cookie preferences through their browser settings. Disabling cookies may affect platform functionality.
Agribhai reserves the right to update this Policy at any time. Changes will be effective upon posting on the platform. Users will be notified of significant changes. Continued use of the platform indicates acceptance of the updated Policy.
13. Contact Information
For questions or concerns regarding this Policy, Users can contact:
Grievance Officer: [AgriBhai]
Contact Details: +918369448868 || info@quantoagro.com
Address: Mumbai, Maharashtra, India
This Policy ensures that Agribhai values and protects User privacy while delivering efficient and effective services.